Oversee the queries/complaints raised by Buyers relating to IAA Auctioned stock Support the business and the buyers with timely and fair resolution of complex buyer queries/complaints relating to assets sold In conjunction with the senior leadership team develop consistent application of compensation for fairness for all buyers Continuous improvement to existing arbitration process and maintain appropriate records Resolve escalated and challenging buyer questions, complaints, and requests To create an environment which reflects the company philosophy of exceptional customer service by monitoring and managing service levels Acting as a role model for all team members by always employing superior customer service Ensures team is knowledgeable and skilled with RB Global computer systems,



customer registration and payment requirements Supporting collection of Accounts Receivables in a timely manner and banking duties particularly in relation to refunds/credits Act as a liaison with all levels of the organization to ensure accurate reporting of information Build and maintain robust relationships with customers, financial institutions, local taxation offices, motor vehicle branches to obtain information or solve problems Following up on all customer inquiries Escalate problems or issues to senior management Perform other duties as assigned

📌 Arbitration Coordinator (Gold Coast)
🏢 Richie Bros
📍 Gold Coast