Crystalbrook Riley is a five-star luxury hotel in Cairns, where contemporary elegance meets a relaxed, tropical spirit.
Always living in the moment, Crystalbrook Riley brings together striking design, thoughtful luxury and a strong connection to place.
With an environmentally conscious approach, a celebration of the contemporary and a passion for elevated guest experiences, Crystalbrook Riley offers sophisticated accommodation, vibrant dining, distinctive events and memorable moments shaped by the energy, colour and spirit of Cairns.
Bold, stylish and effortlessly welcoming, Crystalbrook Riley is more than a hotel.
It is a place to connect, celebrate and experience luxury with personality.
The Opportunity: As a Porter, you'll help set the tone for an exceptional stay, welcoming guests with warmth, assisting with luggage and ensuring arrivals and departures run smoothly.
Working closely with the Front Office team, you'll anticipate guests' needs, offer thoughtful assistance and bring a personal touch to every interaction.
This is a permanent part-time opportunity, offering ***** hours per week across a seven-day roster.
The Talent: We are seeking a Porter who brings a genuine passion for people and service.
Previous experience in a similar role is ideal; however, it is not essential.
We value attitude, curiosity and a genuine interest in hospitality and tourism, and are proud to support the development of team members who are eager to learn and grow with us.
A warm, welcoming manner, solid communication skills and a natural ability to connect with guests A proactive, reliable team player who stays calm and attentive during busy periods Comfortable with the physical demands of the role, including safely handling luggage and being on your feet throughout your shift Flexibility to work a rotating roster,



including weekends and public holidays Professional presentation and a genuine commitment to delivering service that reflects a luxury hotel standard Previous experience in a porter, valet or guest services role within a hotel or luxury environment is highly regarded Why Us: At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment.
We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including: 50% F B discount across all Crystalbrook restaurants and bars $99 room rates and a generous friends and family discount Enhanced parental leave and lifestyle benefits A commitment to a green future through sustainable luxury practices Access to our internal mobility program and team reward schemes Online learning and training platforms and tailored career development pathways A culture of collaboration, diversity and elevated experiences Limitless career opportunities in a fast-growing, dynamic environment Regular service recognition and team engagement events At Crystalbrook Collection, we do things differently.
Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community.
We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do.
Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we're passionate about creating extraordinary guest experiences and shaping a new era of hospitality.
We're proud to foster a workplace that supports equality, inclusion and accessibility.
We welcome applications from all genders, ages, backgrounds, cultures and religions.
If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.
As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

📌 Porter/ Valet (Queensland)
🏢 Crystalbrook Collection Hotels
📍 Queensland