Join the Koko Team - Assistant Store Managers Melbourne CBD At Koko Black Group, we don't just craft chocolate: we create unexpected, signature experiences that delight the senses and spark real human connection.We're looking for passionate and motivated Assistant Store Managers to join our teams across Melbourne CBD.
If you love developing people, delivering exceptional customer experiences and driving results, we'd love to hear from you!
Our PhilosophyKoko Black's journey is grounded in passion and craftsmanship.
Proudly Australian, we are driven by our love of chocolate and the role it plays in creating meaningful moments.Our philosophy is straightforward: natural is extraordinary.
Every handcrafted creation reflects this, using the finest ingredients and the expertise of our skilled chocolatiers.We exist to innovate, surprise and delight, creating memorable experiences for our customers and turning everyday moments into something special.
Your Role: Assistant Store ManagerThis is an exciting opportunity for motivated retail leaders to join our Melbourne CBD store teams, supporting Store Managers in delivering exceptional customer experiences, developing high-performing teams and achieving strong commercial results.In this role, you will:Lead by example - inspire, support and motivate your team to consistently deliver exceptional standardsCoach and develop - build team capability, provide meaningful feedback and support team member growthDrive operational excellence - ensure smooth day-to-day operations, including stock management, rostering and store presentationSupport commercial outcomes - contribute to achieving sales targets, managing labour,



controlling stock and minimising wasteDeliver exceptional customer experiences - create a welcoming environment where every interaction reflects the Koko Black brandSupport your Store Manager - take ownership of daily operations and confidently lead the store in their absence Who You AreYou are a capable, enthusiastic and people-focused leader with a passion for retail and delivering premium customer experiences.You'll bring:Previous experience in a retail or hospitality leadership roleStrong interpersonal skills with the ability to engage, coach and motivate a teamA customer-first mindset with a focus on delivering exceptional serviceCommercial awareness and the ability to balance operational priorities with sales performanceA proactive, reliable and adaptable approach in a fast-paced retail environmentA genuine passion for developing people and creating a positive team cultureFlexibility to work across a rotating roster, including evenings, weekends and peak trading periodsA genuine appreciation for premium products, with a love of chocolate an added bonus!
Sweet Perks40% team member discount on our entire rangeCareer growth & development - we'll invest in your future with in-store and online trainingA premium, elevated workspace - because chocolate deserves the best, and so do youAn inclusive and diverse team where your unique talents will shineExciting opportunities across Melbourne CBD - be part of a growing business with opportunities to develop your leadership career Apply NowIf you're ready to grow your leadership career, inspire a passionate team and create moments of magic with chocolate at the heart, we'd love to hear from you!
Click "Apply Now" and share your CV.
Your Koko journey starts here!

📌 Assistant Store Managers - Melbourne Cbd
🏢 Koko Black
📍 Melbourne