Company Description"Hospitality is a work of Heart" at ibis Styles HobartCentrally located on Macquarie Street, ibis Styles Hobart is Tasmania's largest hotel, offering 296 rooms and positioned just a short walk from Hobart's iconic waterfront and Salamanca Market.We are seeking an experienced and driven Front Office Manager who is looking for more than just a job.
This is an opportunity to lead a high-performing team, shape the guest experience, and make a genuine impact in a fast-paced, dynamic environment.As Front Office Manager, you will take ownership of the day-to-day operations of the Front Office, leading your team to deliver consistently exceptional guest experiences while driving performance, engagement, and operational excellence.You are a confident and visible leader who thrives on developing people, creating a positive team culture, and ensuring every guest interaction is memorable.Join us and become a Heartist®.
Job DescriptionAbout The Role:Lead and oversee all Front Office operations, creating exceptional guest experiences and ensuring alignment with brand standardsTake ownership of the day-to-day performance of the Front Office, driving operational excellence and team engagementDrive continuous improvement across guest satisfaction, colleague experience and financial performanceChampion key performance metrics, including RPS, NPS, loyalty programme enrolments and upselling initiativesEnsure seamless guest arrivals and departures through effective room allocation, planning and front desk leadershipWork closely with the Reservations team to optimise inventory, maximise yield and support commercial outcomesDeliver personalised guest experiences by managing VIP arrivals, group movements and special requestsOversee Front Office systems, reporting and operational processes, ensuring accuracy and efficiencyPrepare forecasts and reporting, ensuring compliance with financial, audit and operational requirementsLead,



coach and develop a high-performing team while embedding Accor's Heartist values and cultureFoster a positive, collaborative and guest-focused team environmentEnsure all emergency communication and safety procedures are understood, maintained and followedQualificationsAbout You:You'll have a minimum of two years' experience leading a front office team as a Front Office Manager, or in a comparable hospitality leadership roleA solid foundation in hotel operations, backed by at least five years' experience within Front OfficeStrong operational knowledge of Front Office procedures and Opera PMSExperience in forecasting, budgeting, and revenue management principlesDemonstrated ability to manage rosters and labour costs while maintaining service excellenceA confident and approachable leader who can motivate, engage and inspire high-performing teamsExceptional communication skills, with a passion for coaching and developing othersCalm under pressure, solutions-focused, and committed to delivering outstanding guest experiencesHighly organised, tech-savvy, and driven by continuous improvement and efficient ways of working Flexibility to work a variety of shifts, including weekends, evenings and public holidaysAdditional InformationWhat is in it for you?
ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to youAccor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays"Learn Your Way" with a sophisticated up-to-date training platform, which offers a constantly expanding database of free, industry focused trainingBe part of a dynamic hotel environment with a supportive and fun teamRecognition of service anniversaries and Accor Tenure MilestonesWe are unable to provide sponsorship for this role, so Australian working rights are required.

📌 Front Office Manager (Hobart)
🏢 Accor
📍 Hobart