"At Opal HealthCare, we know that companies don't succeed, people do."Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that C.A.R.E is at the heart of everything we do.
Opal HealthCare is one of Australia's leading private aged care providers, with over 150 Care Communities, caring for more than 14,000 residents and supporting over 23,000 team members nationwide.
Permanent | Full-time | Monday to Friday
About the Role
We're looking for an experienced and customer-focused Customer Support Manager to lead admissions, occupancy growth, administration, and customer service within our Care Community.
Working closely with the General Manager, you'll be responsible for delivering an exceptional customer experience while supporting sales, team leadership, and operational excellence.
About Ivanhoe Grand Care Community
Located in the heart of leafy Ivanhoe, Ivanhoe Grand Care Community offers a premium workplace in one of Melbourne's most sought-after neighbourhoods.
Purpose-built with contemporary design and centred around a striking glass atrium, the home features beautifully appointed living spaces, landscaped courtyards, a café, piano lounge, library, gym, hair and beauty salon, and dedicated memory care neighbourhood.
Team members enjoy being part of a supportive and professional setting committed to delivering exceptional, person-centred care.
With a strong focus on wellbeing, connection, and career development, Ivanhoe Grand is a rewarding place to grow your skills and make a meaningful difference every day.
What You'll Do
Lead the customer journey from first enquiry through to admission and move-in
Drive occupancy growth through proactive sales and relationship management
Conduct tours and support prospective residents and families through the aged care admission process
Manage customer enquiries, sales pipelines, and admissions administration




Lead and support the administration and customer support team
Deliver exceptional front-of-house, reception, and customer service experiences
Build strong relationships with residents, families, referrers, and community stakeholders
Support payroll, roster administration, invoicing, accounts, and operational administration functions
Ensure accurate record management, compliance, and reporting across business systems
Identify opportunities to improve customer experience, occupancy, and operational efficiency
Benefits & Rewards
Permanent full-time opportunity
Competitive salary package plus 12% superannuation
Paid parental leave and flexible public holiday options
Ongoing learning and development through the Opal HealthCare Academy
State and national career progression opportunities
Team Member discounts, wellbeing programs and recognition initiatives
Up to $5,000 referral bonus for eligible referrals
Industry-leading systems, technology and innovation
Supportive leadership team and rewarding career pathways
What You'll Bring
Proven experience in sales, admissions, customer service, or business development
Strong ability to build relationships and deliver exceptional customer experiences
Demonstrated experience achieving sales and occupancy targets
Experience leading and developing administration or customer service teams
Excellent communication, organisational, and time management skills
Strong attention to detail and ability to manage competing priorities
Experience with CRM systems, Salesforce experience highly regarded
Tertiary qualification in Business, Administration, Marketing, or a related field highly regarded
Willingness to complete:
Pre-employment medical
Police Check
NDIS Worker Screening Check
Make a Meaningful MoveJoin a team that values your leadership, supports your growth, and empowers you to make a real difference to residents, families, and communities.
Apply now to take the next step in your career with Opal HealthCare.

📌 Customer Support Manager - Ivanhoe Grand Care Community (Melbourne)
🏢 Opal HealthCare
📍 Melbourne