The opportunity
We're looking for a Partner Success Manager to join our team, owning a portfolio of channel partner relationships and helping them get the most from our UCaaS (Unified Communications as a Service) solutions.
Access4 operates a channel-only approach, partnering exclusively with MSPs (managed service providers) rather than selling direct.
This is a relationship role, if you thrive on building trust, staying on top of the details and seeing the people you work with succeed, we'd love to hear from you.
What you'll be doing
This role is about setting our partners up for success and helping them grow, acting as their go-to person and the link between them and Access4.
Owning a portfolio of partners, building their skills and confidence with our services so they can grow their customer base
Partnering with partners' sales and product teams to position our solutions and scope the right fit for their customers
Responding to partner enquiries and coordinating with internal teams to resolve issues quickly
Following up on inbound sales opportunities and keeping them moving
Managing partner and sales activity in Salesforce, keeping data accurate and reporting clear
Organising sales meetings and activities, and creating presentations for the team
Working alongside Sales Leadership on new business opportunities
Keeping call lists up to date and prioritising where your time is best spent
Collaborating with Sales, Marketing, Product and our wider teams to create a seamless partner experience
Spotting opportunities to improve how our sales operations work
What you'll bring
The essentials:
12 to 18 months' experience in a customer-facing role such as customer service, sales coordination or account management, within an IT, SaaS (Software as a Service) or telco workplace
An understanding of how MSPs work,



including their challenges and how they grow revenue from existing customers and new business
Experience using Salesforce, including reporting and analytics
A high level of organisation and attention to detail, with the ability to juggle multiple partners, priorities and deadlines
An approachable style that makes it easy to build strong relationships with partners and colleagues
Open-minded and comfortable working both independently and as part of a team
Strong problem-solving skills, a solution-focused mindset and the resilience to stay motivated when results take time
A good sense of humour and the ability to keep things light, even when the pressure is on
Bonus points:
Experience in the UCaaS industry
Exposure to sales forecasting, pricing or quoting
A background in pre-sales, voice or networking
About Access4
Access4 was founded in **** to bring unified communications to the MSP market.
Today our platform, SASBOSS, is the industry benchmark for middleware.
It helps service providers sell, provision and bill best-of-breed vendors from one place.
Our values are Innovate, Empower and Partner.
We're known in the channel for a customer-first, partner-success mindset, a high-performing culture and honest conversations.
Why you'll like it here?
Real responsibility early in your career, with a partner portfolio to call your own
Clear career development pathways and the chance to build your commercial and technical skills
Hybrid working from our central North Sydney office
5 days a year of Life Leave, for the things that matter outside work.
Your birthday off, every year
Employee Assistance Program (EAP)
Regular team events, EOFY and Christmas parties plus more
Ready to own your own partner portfolio?
If you'd rather build real relationships than just tick boxes, and want to see the partners you work with grow because of you, let's talk.
?
Apply today
with your CV and a cover letter telling us why this one's yours.
Agencies need now apply.

📌 Partner Success Manager (New South Wales)
🏢 Access4 Pty
📍 New South Wales