Business UnitCubic Transportation SystemsCompany DetailsWhen you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation.
Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD).
Explore more on Cubic.com.Job DetailsJob SummaryThe Field Service Technician provides frontline technical support and maintenance services for Automated Ticketing Systems and associated equipment across the customer network.
The role is responsible for preventative and corrective maintenance, fault diagnosis and resolution, software deployments, and emergency response activities to ensure system availability and performance.Working primarily in the field on customer assets supplied by Cubic, the Field Service Technician ensures services are delivered safely, efficiently, and in accordance with contractual KPIs, SLAs, and quality standards.
The role operates on a rostered schedule under general supervision.Essential Job Duties and ResponsibilitiesPerform preventative and corrective maintenance on Automated Ticketing Systems and associated customer assets, including fixed and mobile equipmentDiagnose, troubleshoot, and resolve equipment, software, network, and system faults, including complex and critical failuresUse diagnostic tools and technical documentation to identify and isolate faults to component levelRespond to incidents, work orders, and service requests within agreed service levels and operational prioritiesComplete work in accordance with system specifications, Safe Work Method Statements (SWMS), standard operating procedures, and safety requirementsMaintain accurate service records, status updates,



and documentation within ServiceNow and other designated systemsProvide professional technical support and communication to internal and external stakeholders (including customers, suppliers, and members of the public)Identify and report safety risks, non-conformances, operational issues, and improvement opportunities to managementContribute to continuous improvement initiatives that enhance service quality, efficiency, and customer outcomesReport all WHSE incidents, hazards, near misses, and accidents in accordance with company proceduresGeneral Duties and ResponsibilitiesAdhere to Cubic's Quality Management System, policies, and proceduresComply with Work Health, Safety and Environmental (WHSE) requirementsMaintain compliance with security, privacy, and information management requirementsFollow Cubic Human Resources policies and proceduresUndertake other duties reasonably required by the businessMinimum Job RequirementsQualifications:Relevant Trade or Technical qualifications e.g. electrical, IT, telecommunications (Highly Desirable)Queensland General Construction Induction card (CPCWHS**** – Prepare to work safely in the construction industry) **Rail Industry Worker (RIW) card **Valid, unrestricted Queensland Drivers' license** If the incumbent does not have a White Card or RIW Card, Cubic will support them in obtaining thisSkills/Experience/KnowledgeDemonstrated experience in field service, technical maintenance, or technician-based rolesExperience maintaining, troubleshooting, and repairing electromechanical systems and associated equipmentBasic understanding of networking concepts and IT infrastructureAbility to read and interpret technical drawings, schematics, service manuals,



and technical documentationExperience using diagnostic tools to identify and resolve faults to component levelExperience using incident management, service management, or ITSM systemsProficiency in Microsoft Office suite (Word, Excel, Outlook, Teams, and PowerPoint)Experience maintaining service records and using online databases or ticketing systems (e.g. ServiceNow)Ability to safely operate hand and power toolsStrong analytical and problem-solving skillsExcellent verbal and written communication skillsEffective stakeholder engagement and customer service skillsStrong organisational and time management capabilitiesPersonal QualitiesCustomer-focused with a commitment to delivering high-quality service outcomesSelf-motivated and capable of working independently and collaboratively within a team environmentProactive and adaptable, with a willingness to learn current technologies and skillsOrganised and detail-oriented, with a structured approach to planning, problem solving, and issue resolutionResilient and able to perform effectively in a dynamic, deadline-driven environmentCommitted to safety, quality, and continuous improvementPhysical RequirementsAbility to work outdoors and travel regularly between customer sitesAbility to lift and carry equipment in accordance with manual handling guidelines and safe operating proceduresAbility to work at heights, within rail environments, and in varying weather conditions where requiredAbility to participate in an on-call and rostered work environmentThe description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements.
Duties, responsibilities and requirements may change over time and according to business needs.Worker TypeEmployeeEmployment Equality StatementWe are committed to creating an inclusive workplace and welcome applications from people of all backgrounds.
We do not discriminate based on any protected characteristic under applicable law.
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📌 Field Service Technician (Brisbane)
🏢 Cubic Group
📍 Brisbane