The Channel Delivery teams within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of government services to the Queensland public through multiple channels including phone, chat, counter and online.
This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected customer services.The Victims Advocate Service will provide victim centred support across multiple channels and support delivery of the Victims Advocate Service pillars of Engage, Inform & Advise, Connect and Improve.As a Qualified Support Officer, you will provide compassionate, trauma-informed information and practical support to people experiencing complex circumstances.
You will respond through phone, chat, email and SMS channels.
You will identify individual needs, explain available options and connect people with appropriate government and community services.
The work may involve exposure to distressing material, so personal resilience and healthy coping strategies are essential.
There are 16 temporary labour-hire positions available.As the Professional Support Officer, you will:Provide victim-centred information, advice and practical supportRespond to enquiries through phone, chat, email and SMSIdentify vulnerabilities, accessibility needs and appropriate support optionsTriage enquiries and elevate matters in line with approved proceduresHelp clients navigate forms, applications and relevant service pathwaysCoordinate referrals,



warm transfers and connections to support servicesMaintain accurate case notes, actions, referrals and outcomesContribute feedback and insights to improve service deliveryAbout You:A recognised tertiary qualification in Social Work or Behavioural SciencesStrong communication and relationship-building skillsExperience supporting people facing complex or challenging circumstancesAn understanding of trauma-informed and culturally responsive practiceSound judgement when assessing needs, triaging enquiries and making referralsStrong attention to privacy, consent and accurate record keepingFlexibility to travel between Brisbane sites and work rostered shifts (24/7 if required)What's On Offer?
Hourly Rate: $***** + 12% superannuation + shift allowances (where applicable)A 6-month assignment to 31 May **** with possible extensionEmployee wellbeing support, including access to a confidential assistance programDFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.
In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.
If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise .
auor************and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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📌 Po2 Professional Support Officer (Brisbane)
🏢 Dfp Recruitment
📍 Brisbane