What We DoFox Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide.
Our premium brand, performance-defining products and systems are used primarily on bicycles, side-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks.
Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network.
Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.Why you should join usWe provide a fun environment where we truly enjoy working as a team and bringing great products to our customers!
Competitive wagesGreat benefits and employee discountsPosition SummaryThe Suspension Technician is responsible for the repair/service of FOX/Marzocchi Bicycle suspension products as well as Easton/Race Face componentry.Suspension Servicing and tuningEnsure timely repairs to meet KPI'sInspect, clean, and repair Fox, Race Face, Easton & Marzocchi products to factory standardsMaintain a clean and organised work areaReporting to the Service Manager of any issues over and above the standard servicePosition ResponsibilitiesComplete tear down and rebuild of FOX, Race Face, Easton & Marzocchi bicycle productsClean and inspect all internal and external assemblies for wear or damageUnderstand technical problems effectively through proper analysis, evaluation and diagnosisContact Service Writer/Service Manager if repair will cost more than original estimate given to the customerEnsure proper function and quality standards set by FOX, Race Face,



Easton & Marzocchi on all repairsFollow all processes and procedures that are in effect for the operation of the departmentMaintain a protected work environment by adhering to all safety regulations within the departmentSpecific Knowledge, Skills or Abilities RequiredAbility to use tools properly without causing harm and damaging productsGood communication skills to explain in detail mechanical problems with productUnderstand and execute detailed instructions given by Supervisor/Service ManagerAbility to read technical drawings/ engineering documentsGood computer skillsAbility to use database for part searches, etcMay be asked to travel or participate in FOX, Race Face, Easton & Marzocchi events out in the fieldAbility to work within a fast-paced and team-oriented environment and meet productivity and quality goalsAble to work autonomously and initiative under direction of management team whilst being an integral team memberNeed to be highly organised and proactivePosition QualificationsPrevious bicycle/bicycle shop/bicycle suspension experience is preferredCompetenciesCustomer Mindset: Exceptional customer experience is primary focus while performing job duties.
Quality is a top priorityAdaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve qualityRelationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respectAccountability:



Takes personal responsibility for the quality and timeliness of work and strives to exceed requirementsDecision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risksTalent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities.
Willingness to work with others and coach/teach in effort to develop and support other employees' developmentundefined undefinedWork Environment and Physical RequirementsMay require walking, standing, bending and lifting for long periods of timeVision abilities required to validate and enter data on computerCapable of lifting items up to 20kgDisclaimer: This list does not represent all physical demands.
Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job.
Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs' essential functions.FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, colour, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
We base all employment decisions – including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity.
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📌 Suspension Technician (New South Wales)
🏢 Fox Factory Australia
📍 New South Wales