Job Description

Egis is looking for a technically solid IT qualified who is ready to take their step into leadership. As Technical Support Lead for Queensland, you’ll provide advanced Level 2 support, lead IT support across our Queensland offices, and be the key link between the business and IT. Some travel between sites is required.

Key responsibilities
Lead the Queensland IT support function and set the standard for customer-focused onsite support
Be the go-to technology contact for Regional Leads and business stakeholders
Drive adoption of AI agents and automation to improve IT workflows and the user experience
Manage SLAs, tickets and asset/licence metrics
Own ticket management, documentation and escalation in line with ITIL
Contribute to regional IT budgeting, vendor management and technology investment decisions
Manage software assets and licence compliance
Lead communication and training for technology changes

You will be responsible for
Leading Brisbane IT support (one direct report),



delivering hands-on Level 2 hardware and software support across laptops, desktops, printers, mobile devices, Windows 11, Microsoft 365 and business/engineering applications
Owning meeting room and AV/video conferencing technology (Teams Rooms, displays, mics) across all four offices, including project and design review spaces
Managing device lifecycle — imaging, deployment, patching, break/fix and hardware refresh — plus onboarding and offboarding for project-based and permanent staff
Acting as the go-to voice on technology for business and project leads, and the primary local point of contact for the global IT organisation
Owning ticket management, documentation and escalation in line with ITIL, and reporting on SLAs, ticket trends and asset/license compliance
Managing software asset and license compliance, and leading communication and training for technology changes and rollouts
Championing diversity, inclusion and HSE practices across the team

📌 Technical Support Lead Qld Brisbane
🏢 Egis Group
📍 Brisbane