Job Description

What you’ll do

This is your chance to join iMotor’s Customer Support Team as a Customer Advocate. As part of this team, you will be responsible for being the first point of contact for all technical, website and support issues.
Provide product/services information, answer questions, and resolve any emerging problems that our customers might face, with accuracy and efficiency, via phone, email or our online helpdesk.
Offer advice and recommendations, from diagnosis through to resolution via our ticketing system.
Collaborate and connect with established dealership accounts to maintain and retain business relationships.
Assist in establishing and maintaining brand content including brand guidelines,



special offers and vehicle data to ensure correct manufacture and dealership representation.
Take ownership of support tickets from initial request through to resolution.
Keep customers informed of progress, particularly where requests require investigation or assistance from another team.
Prioritise workload appropriately based on urgency, customer impact and existing commitments.
Maintain explicit and accurate case notes and records within Zendesk.
Identify when an issue requires escalation and engage the appropriate person or team.

📌 Customer Advocate 12 Month Contract Melbourne (Australia)
🏢 i-Motor
📍 Australia