Company Description
Egis is a leading global organisation in architecture, consulting, construction engineering, operations and mobility services.
We partner with clients to design, deliver and operate smarter infrastructure and places that respond to the world's evolving needs.
With more than 22,000 employees worldwide, we combine global capability with solid local insight.
Our multidisciplinary expertise enables us to deliver innovative, practical and sustainable solutions that help build more balanced, resilient communities.
At Egis, you'll be part of a business shaping the future of cities, transport, energy and the built environment, creating lasting impact where it matters most.
Job Description
Egis is looking for a technically solid IT professional who is
ready to take their step into leadership
.
As Technical Support Lead for Queensland, you'll provide advanced Level 2 support, lead IT support across our Queensland offices, and be the key link between the business and IT.
Some travel between sites is required.
Key responsibilities
Lead the Queensland IT support function and set the standard for customer-focused onsite support
Be the go-to technology contact for Regional Leads and business stakeholders
Drive adoption of AI agents and automation to improve IT workflows and the user experience
Manage SLAs, tickets and asset/licence metrics
Own ticket management, documentation and escalation in line with ITIL
Contribute to regional IT budgeting, vendor management and technology investment decisions
Manage software assets and licence compliance
Lead communication and training for technology changes
You will be responsible for
Leading Brisbane IT support (one direct report),



delivering hands-on Level 2 hardware and software support across laptops, desktops, printers, mobile devices, Windows 11, Microsoft 365 and business/engineering applications
Owning meeting room and AV/video conferencing technology (Teams Rooms, displays, mics) across all four offices, including project and design review spaces
Managing device lifecycle — imaging, deployment, patching, break/fix and hardware refresh — plus onboarding and offboarding for project-based and permanent staff
Acting as the go-to voice on technology for business and project leads, and the primary local point of contact for the global IT organisation
Owning ticket management, documentation and escalation in line with ITIL, and reporting on SLAs, ticket trends and asset/license compliance
Managing software asset and license compliance, and leading communication and training for technology changes and rollouts
Championing diversity, inclusion and HSE practices across the team
Qualifications
Ideally, you will be an experienced IT professional ready for a functional leadership role.
In addition, you will also have:
Degree in IT or Computer Science, or equivalent experience
Experience in
global or multinational enterprise IT environments
Exposure to leadership (mentoring, acting team lead or coordinating support across sites) and keen to grow into a formal leadership role




Hands-on involvement in IT workplace transformation projects
Strong technical knowledge across hardware, software, networking and cloud
Confident influencing stakeholders, with a proactive, solutions-focused mindset
Strong customer service ethos (retail or hospitality experience is a plus)
Experience in Professional Services, Architecture, Engineering or Construction is highly regarded
Full drivers License
Please note: To be considered for this opportunity, you must be currently living in Queensland and have full Australian working rights.
Additional Information
A genuine first step into leadership, with mentoring and support
Paid Primary and Secondary Carer Leave Policy, reflecting our commitment to work-life balance.
Support structures like our Employee Assistance Program, skilled mentoring, and buddy program for new starters.
Opportunities to work on special interest projects.
Opportunities to work across government, private and resource sectors.
Opportunities to travel for work across multiple offices.
Great cultural environment where teamwork and camaraderie are promoted and valued.
Supportive leadership based on openness
An inclusive team culture that celebrates performance and rewards accordingly.
We are open to considering this role on a full-time, part-time or job-share basis.
Please let us know of your flexibility requirements.
Egis is committed to creating an inclusive, creative culture that embraces diversity and flexibility.
We offer generous parental leave, support flexible work practices and strive to create an environment where employees can connect, collaborate, grow and succeed.
Apply Now!

📌 Technical Support Lead - Qld (Brisbane)
🏢 Egis Group
📍 Brisbane