Initial 6-month contract + extension options!
Melbourne CBD location | Hybrid working arrangements!
Rewarding hourly rates!

We are seeking an experienced Lead Service Designer to join a high-profile Federal Government digital transformation program. This exciting opportunity will see you lead human-centred service design activities across complex service environments, helping to shape and improve digital services for a broad range of users and stakeholders. The successful Lead Service Designer will secure an initial 6-month contract, based in Melbourne, with extension options available and rewarding hourly rates on offer.

The Lead Service Designer will be responsible for:
Leading end-to-end service design activities across discovery, design and delivery phases.
Conducting user research, stakeholder engagement and co-design workshops.
Developing journey maps, service blueprints and future-state service models.
Translating research insights into actionable requirements and business outcomes.




Collaborating with multidisciplinary teams to deliver user-centred digital services.

The Lead Service Designer will have experience in:
Leading service design initiatives within large-scale digital transformation programs.
Human-centred design, user research, journey mapping and service blueprinting.
Facilitating workshops and engaging stakeholders to drive outcomes and consensus.
Australian Government digital service standards, accessibility and best practices.
Solid communication, presentation and stakeholder management skills.

This is a fantastic prospect for an experienced Lead Service Designer to play a key role in a major Federal Government transformation program, delivering meaningful improvements through creative and evidence-based service design practices. DON'T DELAY, APPLY NOW! Please forward your resume to *, quoting reference number JA1414 today! For more exciting opportunities, visit .

📌 Lead Service Designer Hcd, Digital Transformation Federal Court! Victoria (Australia)
🏢 HiTech Group
📍 Australia