About us

TaylorMade Golf is a leading manufacturer of high-performance golf equipment with a long history of innovative industry leading products. TaylorMade’s technological advancements touch all sectors of the golf industry, including club customisation. TaylorMade golf continues to practice the same values as it did when founded in 1979, that is continuing to deliver products that help players of all skill levels reach their potential. Our mission remains the same, create the best performing golf products in the world.

Purpose & Overall Relevance for the Organisation:

Drive customer satisfaction by managing key accounts through proactive sales support and exceptional service delivery. This role bridges commercial strategy and operational excellence to maximize account performance and retention.

Responsible for providing superior customer service and internal account management to maintain our 100% customer and consumer satisfaction rating.

Service Responsibilities
Respond to customer inquiries and requests within agreed timeframes in an efficient, qualified and friendly manner
Process orders, provide product and pricing information, and manage order holds




Proactive order management; parent orders, holds, open, back orders, etc.
Resolve customer issues and complaints with professionalism and urgency
Communicate proactively on order timelines and delivery expectations
Build strong product knowledge and customer relationships
Achieve service KPIs and contribute to team performance
Support conversion through order book management, reporting, and follow-ups
Assist with internal sales support
Contribute to KPIs and continuous improvement initiatives

Skills & Qualifications
Strong customer service and sales support mindset
Excellent communication and relationship-building skills
High attention to detail, organization, and time management skills
Proven ability to manage competing priorities under pressure
Proficiency in Microsoft Office; Dynamics 365, Oracle EBS experience preferred
Versatile, team-oriented, and performance-driven
Minimum of 5 years’ experience within customer service, in a similar role
Golf industry knowledge is a plus, but not essential

📌 Customer Service Specialist – Taylormade Golf Melbourne
🏢 Golf Recruitment Central
📍 Melbourne