Service Designer Use your service design skills to shape practical digital solutions that improve how SafeWork NSW delivers regulatory services and supports safer workplaces across NSW.
Clerk Grade 7/8, commencing salary $116,981 plus super.
Temporary, Full Time, until June ****.
Based in Parramatta, Gosford or Sydney.About usSafeWork NSW is the state's workplace health and safety regulator.
Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws.
We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities.About the roleJoin the Digital Solutions and Systems Performance team, focused on partnering with internal stakeholders to drive meaningful service improvements to business processes, systems and digital solutions across SafeWork NSW.
In this role, you'll be working to provide insights to solve complex challenges and deliver practical solutions that are effective, productive and aligned to organisational requirements.
As a Service Designer, you will work closely with stakeholders across the organisation to understand business challenges, identify pain points and uncover opportunities to improve systems, processes and user experiences.To learn more about the role, please click here to download the role description.About youUsing research, discovery and evidence-based insights, the Service Designer role works to translate complex problems into practical recommendations that support organisational improvement.
In this role you will be facilitating workshops, conducting interviews, engaging stakeholders and contributing to the design of future state services.




As well as developing artefacts such as journey maps, service blueprints, process flows and prototypes that help stakeholders visualise opportunities, test concepts and support implementation.Research, discovery and stakeholder engagement activities to understand business needsStrong analytical and problem-solving skills to identify pain points and develop practical recommendationsAbility to translate insights and research into clear recommendations that influence decision-making and support implementationExperience developing journey maps, blueprints, process flows or prototypesStrong communications skills to present complex concepts in a clear and engaging way to a variety of audiencesExperience using collaboration and design tools such as Miro or Figma would be highly beneficial but not essential.Application closing date: Thursday 29 October **** (9.59am).
For enquiries relating to the recruitment process, please contact Tayla Gibbs at .
Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process.
If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Tayla Gibbs at .
For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process A talent pool may be created to fill future ongoing and temporary opportunities for a period of up to 18 months.
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📌 Service Designer (Sydney)
🏢 Department of Customer Service
📍 Sydney