Retail Manager

Job Type: Full time (Minimum 38 hours per week)

About the Role and Responsibilities

We are looking for a passionate and experienced Retail Manager to join our Johnny Gio’s Pizza New Farm, QLD. In this full-time role, you will be responsible for leading and overseeing all aspects of store operations, ensuring exceptional customer service, and driving the business to achieve its strategic objectives.
Manage and lead a team of retail sales associates, ensuring high levels of customer service, handling customer complaints and staff engagement
Oversee store operations, including inventory management, merchandising, presentation and growth.
Organizing displays, promotions, and stock replenishment.
Managing daily store activities, including sales, inventory, and staff scheduling.
Recruiting, training, supervising, and evaluating team members
Develop and implement strategies to drive sales, improve operational efficiency, and enhance the customer experience
Monitoring budgets, sales targets, and expenses
Work closely with the leadership team to ensure compliance with all relevant regulations, policies, and procedures
Liaise with management and other stakeholders to share insights and support the overall business objectives
Foster a positive and team-oriented work setting,



providing coaching and development opportunities for the team.
Ensure strict compliance with Johnny Gio's Pizza franchise standards, operational procedures, brand requirements, customer service expectations, food safety protocols, and quality assurance standards across all areas of the business.

Qualifications and other requirements
Possession of a Bachelor’s degree in any discipline
A minimum of one year recent, relevant experience in a retail management position.
Strong leadership and people management skills, with the ability to motivate and develop a team
Excellent customer service orientation and problem-solving abilities
Proficient in inventory management, financial reporting, and data analysis
Excellent communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders.
Familiarity with relevant retail industry regulations and compliance requirements.
Adaptable and resilient, with the ability to thrive in a fast-paced environment.
Availability to work flexible schedule, including weekend

Application Question(s):
Are you an Australian citizen / permanent resident ?

Work Location: In person

📌 Retail Manager New Farm
🏢 JG Pizza QLD
📍 New Farm