Goldfields Campers & Caravans is looking for a Warranty & Parts Administrator to help manage customer enquiries, coordinate parts and support our workshop team. This is an key role in our after-sales service. You'll help customers understand what happens next, keep accurate records and make sure enquiries and parts orders keep moving. Based at our Maryborough business, you'll work closely with our sales, administration and workshop teams. The work is varied, and your organisation and communication will make a real difference to our customers and the day-to-day running of the business.

Key responsibilities

Responding to warranty and parts enquiries by phone and email

Collecting customer details, photos and information for assessment

Recording and tracking warranty claims, parts orders and job progress

Liaising with suppliers about parts availability, deliveries and claims

Ordering parts and coordinating their dispatch or collection

Working with the workshop team to organise parts for repairs





Keeping customers informed and following up outstanding matters

Maintaining accurate records of correspondence, approvals and costs

About you

Solid organisation skills and attention to detail

Explicit, friendly communication and a professional phone manner

Confidence using email, spreadsheets and computer systems

The ability to manage several enquiries and prioritise tasks

A practical approach to solving problems and learning about products

Patience and professionalism when assisting customers with concerns

Reliability and the initiative to follow a job through to completion

Experience in administration, customer service, warranty processing or parts coordination would be highly regarded

A background in caravans, automotive, machinery or a similar industry would also be useful

About us Goldfields Campers & Caravans is based in Maryborough, Victoria.

📌 Warranty & Parts Administrator Maryborough
🏢 Goldfields campers
📍 Maryborough