Our client is a fast-paced fintech running their own bespoke platform. They're after a sharp, switched-on Production Support Engineer to keep that platform healthy and look after the people who use it. It's a genuine mix of application and End User IT support, and it's a great next step for someone with 3 to 5 years under their belt who's ready to grow.

What you'll be doing
Resolving application issues for end users across the fintech platform
Supporting a Windows workplace across a hybrid AWS and Azure setup
Supporting and monitoring the bespoke platform using Datadog, SaaS tools and Snowflake
Using relational databases (SQL) to triage incidents and get to root cause
Leading major incidents, building resolution plans and keeping stakeholders informed with clear comms
Handling laptops, walk-ups, asset management and meeting room AV
Running Microsoft onboarding and offboarding




Using AI tools to automate processes and improve workflows

What you'll bring
3 to 5 years in application/production AND IT support
Confident writing SQL queries to investigate incidents
Windows and Microsoft 365 support experience
Exposure to monitoring tools such as Datadog, Recent Relic or Splunk
SAAS/Fintech experience is preferable
Experience with ticketing systems (Jira, ServiceNow, Zendesk)
Salesforce, Snowflake, scripting (Python, PowerShell) or fintech experience is a bonus
A proactive mindset. You think through problems, not just log them

Why this role
Rapid-paced business where you'll learn quickly and see the impact of your work
Independence and ownership from day one
Hands-on learning with relational databases and monitoring tools

📌 Application Support Specialist Sydney
🏢 Allura Partners
📍 Sydney