Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.

Reporting to the Head of Retail ANZ, we’re seeking a Retail Operations Manager to lead retail operations across the Pacific region. As a senior member of the Retail Management Team, you’ll oversee stock control, drive sales performance, optimise conversion and operational efficiency, elevate store standards, and support a motivated, high‑performing retail workforce.

This position is open to candidates located in

Melbourne or Sydney.

What you'll do:

Oversee inventory control, stocktakes & shrinkage management

Build effective rosters using traffic analysis to optimise conversion & wage spend

Ensure Area Managers complete store visits, audits & training requirements





Manage store operations including cash handling, expenses & OHS compliance

Provide first‑level retail IT support and lead Aptos implementation

What you'll bring:

State or national retail management experience

Proven ability to achieve sales budgets

Strong inventory & POS knowledge

Demonstrated ability to lead, coach, and motivate retail teams

Solid analytical and problem-solving skills

Intermediate IT and MS Excel skills

A determined, solutions‑focused mindset

Ability to influence stakeholders and drive operational excellence

What we offer in return:

Competitive salary + performance‑based incentives

Generous product allowance and staff discounts

Career development opportunities within a global brand

Regular travel and hands‑on involvement across the region

The opportunity to shape retail operations for an iconic performance brand

If you’re looking for a broad, impactful role within a passionate and agile retail business, we’d love to hear from you.

📌 Retail Operations Manager Anz Melbourne
🏢 New Balance
📍 Melbourne