2d ago , from NSW Office of the Director of Public Prosecutions
The Senior Service Desk Analyst is responsible for providing high-level technical support and ensuring the smooth operation of IT services. This role involves troubleshooting complex issues, managing incidents, and providing guidance to junior staff.
Key Responsibilities
Provide technical support for hardware and software issues.
Manage and resolve incidents in a timely manner.
Assist in the development and implementation of IT policies and procedures.
Mentor and train junior staff members.
Requirements
Proven experience in a similar role.
Robust knowledge of IT systems and applications.
Excellent problem-solving skills.
Ability to work independently and as part of a team.
Perks
Competitive salary package.
Opportunities for career development.
Supportive work environment.
📌 Senior Service Desk Analyst Sydney (Australia)
🏢 ODPP
📍 Australia
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