Job description

Job type
Casual
(SLA : Next business day /4 hours response time)

Experience:
2 to 3 years of relevant Experience Required Duties &

Skills:
Technical knowledge of IT solutions including but not limited to workstation, server and LAN knowledge.
Providing IT support on client site
Windows OS
Windows Server/AD basic knowledge
Microsoft Office applications (O365)
Basic understanding of network devices (Cisco and HP)
Basic understanding of Network topology (TCP/IP, DNS, WINS)
Experience managing mobile devices
Experience managing printer support
Experience of working in an ITIL workplace
Basic understanding of first level application support
Strong customer service mindset
Conduct support operations with global team and tools on a day-to-day basis
Willingness to travel, not more than 20% of working time
Excellent interpersonal and communication skills – in verbal and written English.
Local language requirement based on service location Primary Skill




Positive understanding of IT Service Management processes and practices
Demonstrates a positive and productive attitude
Manages to prioritize tasks and work under pressure
Inspires the trust of others
Follows organization’s goals, values, policies, and procedures
Manages competing demands, frequent changes, and uses time effectively
Robust business understanding
Experience on preferably several of technological domains: Servers & Storage, Communication Technology, and Managed Desktop Services
Problem solving capabilities

Job Type
Casual Schedule:
Monday To Friday Work Authorisation:
Full working rights Work

Location:
In person

Job Type
Full-time Pay: $25.00 – $35.00 per hour Application Question(s):
Do you have full working rights to Work In Australia Work

Location:
In person

📌 Hiring Level 1 And 2 Desktop Support Engineer For Cairns Qld 4870
🏢 Swift Computers
📍 Cairns