Be part of something new in Albury Bell Automotive Group is opening its newest site, Bell Collision Repair Centre
Albury, and we’re looking for a friendly, confident Customer Service Officer to be the face of our front counter from the very beginning. As part of a multi-site group with locations across Victoria and regional NSW, we take pride in being *Australia’s most Respected
collision repair group. This is a rare chance to help shape the customer experience at a brand-new site and grow with us.

About the role
As our Customer Service Officer, you’ll be the main point of contact between our customers and the repair centre. You’ll guide customers through the repair process from first enquiry to vehicle pickup, making sure they feel informed, looked after and confident in our work. Your day-to-day will include:
Welcoming customers and answering enquiries about our repair services
Booking repair appointments and coordinating with our technicians
Helping customers understand the scope and cost of their repairs
Liaising with insurance companies to submit claims and resolve any issues
Keeping customers updated on the progress of their vehicle repairs




Processing payments, preparing invoices and collecting insurance excesses
Handling customer concerns calmly and professionally
Maintaining accurate customer records, repair orders and claim details
General administration, including phones, filing and customer communications About you Essential:
Proven customer service experience
A positive attitude and friendly, approachable nature
Excellent conflict resolution skills
Robust verbal and written communication skills
A skilled, confident manner and a positive approach to change
Good computer skills, including CRM systems and standard office applications
Strong attention to detail and the ability to juggle multiple tasks in a fast-paced environment Desirable:
Experience with iBody
Knowledge of auto body repair processes and terminology

What we offer
The opportunity to join a brand-new site and help build it from the ground up
Ongoing training and support from an established, multi-site group
A supportive team workplace
Market-competitive salary

📌 Customer Service Officer Albury
🏢 Bell Automotive Group
📍 Albury