Job DescriptionIn this role, you will be the first point of contact for Novated Drivers, providing timely and accurate support for enquiries related to existing novated leases via phone and email.
You will work closely with both internal teams and external stakeholders to investigate and resolve customer queries, delivering exceptional service and ensuring a positive customer experience at every interaction.Job RequirementsPrevious experience in a customer service inbound call centreGood communication skills both written and verbal, ability to communicate at all levelsAbility to resolve problems through to complete resolution in a timely, effective mannerStrong organisational and prioritisation skillsBusiness acumen and commercial awarenessMotoring industry experience desirableJob ResponsibilitiesThoroughly and efficiently respond to novated drivers phone and email enquiries to ensure that the customer has received accurate and timely resolutions to their enquiryMaintain excellent systems notes that are accurate, complete and timely.
Update Fleet Management systems with detailed actions, comments,



and communication as per company policy and procedureAbility to retain a high level of technical information to respond accurately to complex customer enquiries including answering questions relating to Fringe Benefits Tax (FBT)Process customer requests on behalf of or via other teams/ parties whilst always being conscious of the end-to-end delivery stream that is invisible to the external customerTake ownership of personal development and customer service core competenciesWork effectively with the team to ensure excellent customer experience, adherence to all KPIs and support the improvement of the Customer's satisfaction levelsJob BenefitsRecharge and relax with up to four extra days of leave each year.
We call them Wellness daysWe offer industry leading 20 weeks paid parental leaveSave plenty with vehicle salary packagingMonetary service milestone awardsRecruitment referral bonusDiscounted mobility products and servicesFlexible work arrangementsCareer progression opportunities (over 25% of our vacancies get filled internally!)Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and moreTwo paid volunteer days each year to give back to causes that matter to youHealth and wellbeing support including a subsidy and an cutting-edge Employee Assistance ProgramLearn more by watching SG Fleet Careers
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📌 Contact Centre Consultant (Sydney)
🏢 SG Fleet AU
📍 Sydney