Site Address: Level 17, 300 La Trobe Street, MELBOURNE, VIC, ****Job Function Group: HealthJob Function: AdministrationEmployment Type: Full TimeJob DescriptionJoin Our TeamWe're looking for a highly organised and customer-focused Wellbeing Coordinator to join our Melbourne CBD team.Working as part of our Client Operations team, you'll coordinate wellbeing appointments, support client programs and provide operational support to our clinical team.
As the first point of contact for many clients, you'll play an important role in ensuring individuals receive timely, professional and compassionate support.This is a fast-paced and varied role that requires strong administration skills, attention to detail and the ability to build positive relationships with a broad range of stakeholders.Key ResponsibilitiesAct as the first point of contact for clients and stakeholdersManage a high-volume inbox and the **** wellbeing lineCoordinate new client referrals, onboarding and outreach activitiesSchedule individual and group wellbeing appointmentsMaintain accurate client records and reportingSupport project coordination and program delivery activitiesManage booking changes and clinician rescheduling requirementsProvide contract administration support and process additional sessionsTroubleshoot and elevate service-related queriesSupport continuous improvement initiatives across the teamWhat We're Looking ForWe're looking for someone who understands that exceptional service delivery comes from a combination of strong operational capability,



outstanding customer care and genuine care for people.You will be warm, approachable and solutions-focused, with the ability to build trust and communicate confidently in sensitive situations.Skills & ExperienceMinimum 3 years' experience in an administration or coordination roleExcellent customer service and communication skillsStrong organisational skills and the ability to manage competing prioritiesOutstanding attention to detailHigh emotional intelligence and strong relationship-building skillsConfidence communicating sensitive information in a skilled and empathetic mannerThe ability to remain calm and effective in a high-volume environmentStrong Microsoft Office skills and experience using booking or scheduling systemsExperience within healthcare, wellbeing, allied health or specialist practice administration will be highly regarded.Why Join Us?
At FBG, you'll be part of a supportive and collaborative team making a meaningful impact on individual and organisational wellbeing.We offer:Salary packagingAttractive leave entitlementsAccess to EAP servicesCareer pathways across the APM GroupA culture built on kindness, respect and collaborationAbout UsFBG specialises in employee and organisational wellbeing, partnering with clients to strengthen leadership capability, support organisational transformation and optimise performance.As part of the APM Group, a global organisation with more than 9,000 employees across 11 countries, we're united by a shared purpose of enabling better lives.
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📌 Wellbeing Coordinator (Melbourne)
🏢 FBG
📍 Melbourne