At the current time, we have positions for the right candidates to join the Technical Services section. This role requires you to have a high level of customer care and be able to meet customer satisfaction through effective technical solutions.
Ensure all warranty claims are processed in a timely manner.
Handling of returns made in person or sent in from customers or other stores.
Testing of warranty parts to verify claim.
To be able to follow quality builds and testing processes.
Meeting customers’ expectations clearly and promptly.
Understand and apply quality control testing
Ability to perform advanced technical duties in accordance with company procedures
Travel may be required from time to time,
To support peers with technical matters




To aid and assist all Branch duties

Skills, Knowledge and Experience
A minimum of 3-year experience as a Technical Support Officer within the IT industry
Experience with hardware and software issues and how to build systems to specification
Tertiary qualified in Computer Systems Engineering or equivalent
Robust Customer Service skills -ability to build relationship with customers
Sound Communication skills – written and verbal
Ability to work independently and efficiently to meet deadlines
Self-motivated, detail orientated and organised

📌 Technical Services Officer Sydney
🏢 Scorptec
📍 Sydney