APS3 Participant SupportOfficer HOBAN Recruitment is seeking an organised and customer focused APS3 Participant Support Officer ($*****p/h casual) to join a busy Federal Government team in Mount Gravatt (Australian Citizenship required).
This position suits someone who communicates clearly, approaches sensitive enquiries with empathy and can balance face to face customer service with accurate administrative support.
You will be an important first point of contact for customers and stakeholders, helping resolve enquiries and connecting people with appropriate government or community services.
About the role Working as part of a collaborative service delivery team, you will manage your own priorities and workflow while completing work under regular guidance and monitoring.
Your responsibilities will include:
Providing professional customer service in person, by telephone, email and SMS
Responding to customer and stakeholder enquiries
Resolving routine matters and escalating complex enquiries when required
Providing information and referrals to appropriate government or community services
Supporting front reception and assisting customers to use online and self service facilities
Managing a shared email inbox, appointments and telephone enquiries
Coordinating accessible appointments and meeting facilities
Completing accurate data entry and follow up activities
Receiving and recording complaints, feedback and service requests
Providing administrative and operational support to service delivery staff
Maintaining accurate records in line with established policies and procedures
About you To be successful, you will demonstrate:
Previous customer service, administration, reception or contact centre experience




Clear, respectful and empathetic written and verbal communication
Confidence assisting people who may have complex or sensitive circumstances
Strong organisation skills and the ability to manage competing priorities
Accurate data entry and record keeping skillsThe ability to identify issues and provide practical solutions
Confidence using Microsoft Office and learning new business systems
Sound judgement when handling confidential or sensitive information
The ability to build rapport with customers, colleagues and external stakeholders
A collaborative approach and a commitment to providing accessible, inclusive services
Flexibility when responding to changing operational priorities and customer needs
Australian Citizenship required
Experience in government, community services, health, human services, aged care or another customer focused service environment would be highly regarded.
Working in an open plan and hot desk workplace
Extended periods of computer and telephone based work
Extended periods sitting at a reception counter or desk
Occasional work from home, subject to operational requirements
Working in an environment where assistance animals may be present
At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability.
If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator ****** visit additional contact details.
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📌 Support Officer (Brisbane)
🏢 HOBAN Recruitment
📍 Brisbane