Pivotal Business Systems is seeking a skilled and dedicated Copier Technician to join our technical services team in Newcastle, the Mid North Coast and Hunter Valley.
This is a full-time position that plays a crucial role in maintaining and supporting our clients' document management and imaging equipment.
As a Copier Technician, you will be responsible for the installation, maintenance, repair and troubleshooting of multifunction copiers and related office equipment.
This position is essential to ensuring our clients experience minimal downtime and receive exceptional technical support, directly contributing to their operational efficiency and satisfaction with Pivotal Business Systems.
Key responsibilities
Install, configure and commission copiers and multifunction devices at client locations
Perform preventative maintenance on copiers and related office equipment to ensure optimal performance and longevity
Diagnose and resolve technical faults and malfunctions in a timely and qualified manner
Respond to client service calls and troubleshoot issues both remotely and on-site
Perform routine repairs including replacing consumables, components and spare parts
Document all service activities, maintenance schedules and repairs in accordance with company procedures
Provide technical support and guidance to clients on equipment operation and best practices
Maintain accurate records of all work completed and materials used
Ensure compliance with health and safety regulations and company policies whilst on client premises
Liaise with clients and internal teams to coordinate service schedules and resolve issues efficiently
What we're looking for
Relevant qualifications or certification in electronics, electromechanics or a related technical field
Proven experience as a copier technician, multifunction device technician or similar role in office equipment servicing
Strong knowledge of copier systems, imaging technology and multifunction device architecture
Proficiency in using diagnostic tools and test equipment




Excellent troubleshooting and problem-solving skills with the ability to work methodically through technical issues
Sound understanding of electrical systems and mechanical components relevant to office equipment
Strong communication skills with the ability to explain technical issues to non-technical clients
Reliability and punctuality with the ability to manage time effectively across multiple service calls
A valid driver's licence and willingness to travel to various client locations within the service area
Physical capability to lift and manoeuvre equipment safely
Commitment to maintaining high standards of health and safety on client premises
What we offer
At Pivotal Business Systems, we are committed to supporting the professional growth and wellbeing of our technical team.
Competitive remuneration reflecting your experience and expertise, along with a supportive work environment that values technical excellence and customer service
Ongoing training and development opportunities to keep pace with evolving technology and industry standards
Stable, full-time role with the opportunity to work with diverse clients and develop your technical skillset further
Collaborative culture where your contributions are valued and recognised, and we encourage a healthy work-life balance with consideration for flexible working arrangements where operationally feasible
About us
Pivotal Business Systems is a trusted provider of document management and imaging solutions to businesses across the region.
We specialise in supplying, installing and maintaining high-quality copiers and multifunction devices that help our clients streamline their operations and improve productivity.
With a focus on exceptional customer service and technical expertise, we have built strong relationships with our clients by delivering reliable support and innovative solutions.
Our team is dedicated to ensuring every client receives prompt, professional service and the technical guidance they need to maximise the value of their equipment investments.
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📌 Copier Technician (Newcastle)
🏢 Pivotal Business Systems
📍 Newcastle