Great Southland Bullion (GSB) is looking for full-time Mandarin-speaking Retail Sales Associates to join our GSB stores in Victoria.
You'll help customers sell their unwanted gold and silver (jewellery, bullion, etc.) as well as guide and support customers in buying gold and silver bullion.
No precious metals experience is required - we provide full, industry-leading training.
If you enjoy working with people, take pride in customer relationships, and want to build a career in a specialised and trusted industry, we'd like to hear from you.
GSB is a boutique precious metals business that buys and sells gold and silver using industry-leading technology.
Our stores are located inside major shopping centres, giving customers a safe, secure and convenient place to trade.
To understand more about who we are, click here:
About You :
You are professional, confident and customer-focused, with a natural ability to build trust and rapport.
You take pride in your presentation, communicate clearly and bring integrity, accuracy and attention to detail to your work.
Experience in sales, customer service, retail or marketing is highly regarded.
Position Summary :
Based at our Chadstone, Glen Waverly and Box Hill
Assist customers buying and selling gold and silver
Provide professional and friendly customer service
Assess and test precious metals using industry-leading technology
Process transactions accurately and securely
Promote GSB's products and services
Build strong customer relationships




Follow GSB's operational, compliance and security procedures
Key Requirements :
Must speak Mandarin
Access to reliable personal transport
Flexibility and willingness to work across our 3 locations - Chadstone, Glen Waverley and Box Hill
Professionalism and personal pride in presentation
Emotional intelligence and the ability to show genuine empathy
Confidence, clarity, and discretion in communication
Robust attention to detail and accuracy
A commitment to ethical conduct and trust-building
The ability to build rapport with a diverse customer base
Job Responsibility :
Support customers in selling their gold and silver to GSB (jewellery, bullion, etc.) - and in certain locations to support them in buying bullion.
Provide informed, confident guidance based on market knowledge
Focus on marketing and promoting the business
Handle transactions with care, accuracy, and professionalism
Create a safe, respectful, and supportive environment for every customer
Uphold the GSB values and culture in every interaction
Job Functions :
Retail Assistants
Job Benefits :
Casual, part-time and full-time roles with flexible schedule across a 7-day roster
Full product and industry training - you don't need a precious metals background
Hands-on management support and genuine scope to grow with a national brand
A team that values relationships, integrity, generosity and partnership
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📌 Retail Sales Associate - Precious Metals (Melbourne)
🏢 Great Southland Bullion
📍 Melbourne