We are looking for a proactive, energetic, and highly organized Dental Receptionist to join our team 5 days a week.
You will manage a busy front desk with ease, providing patients with a seamless and qualified experience from the moment they walk in.
Key responsibilities
Full management of the front desk, including greeting patients and managing check-ins
Efficiently managing the appointment book using EXACT (SOE) software
Answering phone inquiries and managing patient recalls and follow-ups
Processing payments, HICAPS/insurance claims, and daily reconciliations
Liaising between patients and the clinical team to ensure smooth daily operations
About you
Previous experience with EXACT (Software of Excellence) is highly regarded
Excellent verbal and written communication skills with a warm, welcoming demeanor
Prior experience in a dental or healthcare setting is strongly preferred
Ability to notice details, anticipate needs, and multitask calmly under pressure
Reliable with core hours (Monday to Friday, 9:00 AM – 5:00 PM) with flexibility to stay slightly later or adjust when clinical flow requires
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📌 Dental Assistant / Receptionist (Melbourne)
🏢 Dental@NiddriePlaza
📍 Melbourne