About The Company

Our client is a growing organisation with a strong focus on providing high-quality service and support to its members.

With a collaborative and supportive culture, this is a great opportunity for someone looking to build a long-term career in a skilled customer service environment.

About The Role

We are looking for a Member Services Specialist to join a busy and supportive team on a full time permanent basis.

You will be responsible for assisting new and existing members, providing accurate information and helping customers navigate a range of enquiries and more complex situations.

Full training and ongoing coaching will be provided.

Duties
Respond to member enquiries across phone, email and other channels
Provide accurate, professional and personalised service
Build strong relationships and hold quality conversations with members
Maintain accurate and up-to-date member records
Assist with more complex enquiries and conflict resolution
Develop a strong understanding of products, systems and processes
Identify opportunities to improve the member experience
Participate in ongoing training, coaching and team activities

Skills & Experience
Previous customer service experience ideally within a corporate environment




Private health insurance experience highly regarded but not essential
Banking or financial services experience also considered
Excellent verbal and written communication skills
Strong active listening, questioning and problem-solving skills
High level of attention to detail and understanding of privacy and confidentiality
Positive, professional and eager-to-learn attitude
Full Australian working rights

Benefits
$67,857 + super (76k Package) + 7.5% bonus
Monday to Friday, office hours
Hybrid working once fully trained
Comprehensive training and ongoing coaching
Professional development and career growth opportunities
Modern Sydney CBD office with Darling Harbour views
Flexible working arrangements
Health insurance discounts
Employee Assistance Program and wellbeing initiatives
Regular team events and social activities

Culture

You will be joining a cooperative, inclusive and supportive team that genuinely values its people.

The environment is focused on learning, continuous improvement and providing members with a high-quality experience. It's a excellent opportunity for someone who enjoys working with people and wants to develop their skills in a professional setting.
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📌 Inbound Customer Service Sydney (Australia)
🏢 Citrus Group
📍 Australia