Join a high-performance team at Allmach where customer service, accountability, and continuous improvement are genuinely valued.

We are looking for someone who wants to be part of a fast-moving, growth-focused business and who takes pride in delivering exceptional service to customers. At Allmach, we work hard, move quickly, support each other, and focus on building a strong team culture with high standards.

Our NPS consistently tracks in the 80s, reflecting the strong relationships we build with customers and the level of service we expect from our team.

About the role

This role is more than just answering phones and processing orders. We are looking for someone who takes ownership, enjoys solving problems, works with urgency, and genuinely wants to help customers.

You will work closely with Sales, Operations, and the wider Customer Service team to support customers, manage enquiries, coordinate quotes and orders, and help drive a high level of customer satisfaction.

What you'll be doing
Managing customer enquiries via phone and email
Processing orders and supporting quotations
Providing product and technical support
Working with Sales to support customer outcomes
Resolving issues quickly and professionally
Supporting a fast-paced team environment
Building robust customer relationships





What we're looking for
Strong customer service and communication skills
Ability to work in a quick-paced environment with a sense of urgency
Strong attention to detail and follow-through
Positive attitude and willingness to learn
Ability to multitask and stay organised under pressure
Plumbing, industrial, or trade supply experience is highly regarded but not essential

About Allmach

We are building a team of people who align with our core values:
Own The Thing - Say what you'll do. Do what you say. No excuses
Say It Clear - Clear. Direct. Respectful.
Think Team - Team First. Team Allmach. Every decision, every day.
Raise The Bar - Lift the Standard. Every day.

We value people who:
Want to improve
Work well in a team
Take accountability
Bring energy and positivity to the workplace

What we offer
Stable and growing business
Strong team culture
Ongoing training and development
Opportunity for growth within the business
Supportive leadership team
Quick-paced and engaging work environment

If you want to be part of a business that values performance, accountability, and customer service, we would like to hear from you.
J-18808-Ljbffr

📌 Customer Support Sydney
🏢 Allmach PFS
📍 Sydney