Marketing Manager - Customer Loyalty & Retention
A new transformational adventure awaits you...
How does 5 weeks leave per year, an impactful career that you'll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital transformation sound like to you?
As one of Forbes **** 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for ****, Zurich - a leader in the insurance industry - is on a journey towards a brighter future...
A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.
This exciting adventure will drive positive impact towards our vision to be Australia's leading digital insurer.
So, if you want to be part of a values led global organisation, where real growth and transformation is happening, along with our track record of making a real difference of continuously taking steps toward a sustainable future for our people, customers, communities, and our planet...read on!
Let's create a brighter future together, let's make a difference
It's key to know, what you do matters.
At Zurich, we don't just cover, we care.
We're looking for a Marketing Manager – Customer Loyalty & Retention to join our Customer Marketing Chapter, reporting to the Customer Marketing Chapter Lead.
This is your opportunity to use your marketing expertise to shape customer experiences that build loyalty,



strengthen engagement and support long-term retention.
You'll play a key role in shaping take-to-market plans and delivering customer marketing programs that connect strategy, insight, and execution.
Working closely with stakeholders and Marketing Chapter peers, you'll bring campaigns to life that create meaningful value for our customers and the business.
Deliver end-to-end campaigns, communications and collateral that engage customers and support business priorities
Use customer insights, data and lifecycle thinking to build loyalty, retention and advocacy
Track performance, measure ROI, and turn learnings into stronger future activity.
Lead post-implementation reviews and champion continuous improvement
Protect and strengthen the Zurich and OnePath brands through consistent, customer-led communications
Partner with stakeholders to identify segment opportunities and deliver activity that drives customer and commercial outcomes
Collaborate with Marketing Chapter peers to align priorities, share best practice, and unlock cross-sell opportunities.
Important to your success - Unlock your potential
Digital-first mindset, with Martech and AI experience
Marketing strategy, annual planning, and customer-led campaign experience
Retention marketing and customer lifecycle expertise
Segmentation, audience definition, and insight-led targeting skills
#J-*****-Ljbffr

📌 Marketing Manager - Customer Loyalty & Retention (Sydney)
🏢 Zurich Insurance Group
📍 Sydney