Southern Cross Protection is a national security business, and we pride ourselves on maintaining a secure and protected environment for our employees, clients, and visitors. We are seeking a Service Delivery Manager with extensive knowledge and experience in the security industry to lead our established and growing guarding and loss prevention team in Western Australia.

The role

In this role you will be collaborating with our established client base across Western Australia, ensuring they are provided with the best security services possible. Your key responsibilities are to visit client sites, prepare portfolio budgets, and manage the performance and ensure the appropriate training of your guarding and loss prevention team.

This is the perfect opportunity to take the lead of a wide range of security operations, manage client relationships, manage operational cost and use your knowledge and experience to improve service delivery across Western Australia.

Responsibilities:

Leadership and Performance
Lead, coach and develop guarding and loss prevention teams
Conduct site audits, assessments and relevant training

Client Management
Build and maintain solid client relationships




Attend client, and end of month supplier meetings
Ensure services meet our obligations under service agreements
Prepare monthly reports for key clients where required

Operational Management
Prepare and manage portfolio budgets
Monitor service quality and operational performance
Maintain compliance with relevant procedures, legislation, and client requirements

Join an established team operating across WA

Opportunities for career development and internal career opportunities

Be part of a supportive national network

Requirements of the role
Current WA security licence
Prior security management experience
Proficient in Microsoft Office suite
Drivers licence
Proven ability to develop and implement comprehensive security action plans and procedures
Knowledgeable in Work Health & Safety legislation
Experience in a client facing role (desirable)

Southern Cross Protection is proud to be an equal opportunity employer.

Southern Cross Protection Pty Ltd

ABN:

Master Licence Number: SA80669
J-18808-Ljbffr

📌 Service Delivery Manager Security Western Australia
🏢 Southern Cross Protection Pty
📍 Western Australia