Capricorn is seeking a Customer Service Officer - Insurance to support Members and Suppliers across inbound/outbound calls, email, and portal channels. The role emphasizes ownership of inquiries, first-contact resolution when possible, and transparent CRM records.
Successful candidates will have at least two years in a customer service role, robust communication skills, valuable numeracy, and the ability to stay calm under pressure in a process-driven insurance environment. A hybrid work model is offered.
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