Front Office - Resident Experience Officer, Elysium Fields
GURNERTM is a visionary luxury lifestyle, wellness and investment brand reshaping how people live, work, and thrive.
With a pipeline of over $14 billion and more than 10,000 apartments in delivery or planning across Australia, GURNERTM has become synonymous with cutting-edge design, aspirational living and market-leading innovation.
Our growing platform spans across:
Residential and mixed-use development – delivering precinct-defining projects that blend luxury apartments, commercial, hotel, and retail
Funds management – through GURNERTM Capital and GQ, we manage institutional and private capital across real estate and structured finance
Health and wellness – through Saint Haven (our members-only wellness clubs) and Saint (a higher-octane wellness brand), we are redefining luxury wellbeing at scale
At GURNERTM, we don't just develop properties – we are building a lifestyle, wellness and investment platform designed to create generational impact.
Poised totransform Melbourne's skyline and the Docklands precinct, this world-first luxury wellness hub will set a new benchmark for the city's waterfront with its cutting-edge fusion of modern health, ancient wisdom and neuroscience.
A world by the water, where health and longevity reign supreme, and a community has everything it needs to live the ultimate life.
Elysium Fieldsis its own realm, a sanctuary powered by incredible architecture and design, rejuvenating nature, world- leading technology, cutting-edge health and
About the role:
As a Resident Experience Officer – Front Officeat Helios & Yutaka – Elysium Fields, you are the face of LIFE by GURNERTM and a key ambassador of our luxury residential experience.
Working within a high-performing Concierge and Resident Services team, you will contribute to a culture of excellence, professionalism and genuine care.
Collaboration,



accountability and a passion for service are fundamental, as we strive to consistently exceed expectations and create memorable everyday experiences for our residents.
Operating on a rotational roster, you will support the seamless day-to-day operation of the Front Desk, resident engagement initiatives and the management of world-class amenity spaces.
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Key Responsibilities include:
Acting as the first point of contact for all resident enquiries, ensuring a warm and professional experience
Supporting daily building operations to ensure seamless service delivery across the residence
Maintaining presentation standards of the lobby, reception, and all common areas to luxury hotel standards
Assisting with resident communications, concierge service bookings & administrative support
Coordinating and manage deliveries, parcels, and basic administrative functions
Supporting the smooth operation and presentation of amenity spaces including wellness, leisure, and dining areas
Collaborating closely with the Property Management, Facilities, Wellness & Crystal Club team to uphold brand standards
Assisting with resetting and preparing communal spaces for daily resident use.paring communal spaces for daily resident use.
The ideal person:
To be successful in this role, the ideal person will have;
At least 1- 2 years prior experience in high-end hospitality, hotels, luxury residential, or customer-facing environments
Strong interpersonal and communication skills with a polished and professional manner
Ability to multitask and remain composed in a premium, fast-paced environment
Highly organised with strong attention to detail
Proactive, solution-focused, and team-oriented approach
Flexibility to work a rotational roster, including weekends & public holidays
Ability to adapt to new systems, software & processes
First Aid & CPR Certification – Must be current or willing to obtain
Ability to handle sensitive situation with confidentiality and professionalism
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📌 Front Office - Resident Experience Officer, Elysium Fields (Melbourne)
🏢 Gurner Group
📍 Melbourne