Gaming Operations:Oversee the daily operation of the gaming room, ensuring a protected, professional and welcoming environment for patrons.
Compliance & Legislation:Ensure compliance with all applicable liquor and gaming legislation, regulations, licence conditions, codes of practice and internal policies and procedures.
Responsible Gambling:Promote responsible gambling practices, identify potential gambling-related harm and ensure appropriate intervention, escalation and support procedures are followed.
Team Leadership:Supervise, lead and support gaming staff, fostering a positive, accountable and customer-focused team culture.
Staff Training & Development:Coordinate staff inductions, training and ongoing development to ensure employees understand their operational responsibilities, compliance obligations and service standards.
Operational Standards:Monitor gaming room procedures, staff performance, presentation and service delivery, implementing improvements where required.




Monitoring & Reporting:Maintain accurate records, complete required compliance documentation and report incidents, breaches, maintenance issues and operational concerns to management.
Policy Implementation:Ensure venue procedures and compliance controls are consistently applied, and keep staff informed of relevant changes to legislation and operational requirements.
Customer Service:Handle patron enquiries and concerns professionally, resolving issues promptly and escalating matters when appropriate.
Gaming Equipment & Facilities:Monitor the condition and functionality of gaming equipment and facilities, coordinating maintenance and reporting faults as required.
Continuous Improvement:Identify opportunities to improve compliance, operational efficiency, staff capability and the overall patron experience.
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📌 Gaming Manager (New South Wales)
🏢 Gol Gol Hotel
📍 New South Wales