Brave, bold, and bursting with energy, Crystalbrook Vincent is a five‑star hotel in Howard Smith Wharves . We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences.
Role Purpose
Are you passionate about connecting with guests and working in a beautiful 5‑star hotel? We have the chance to welcome a Guest Service Agent who is brave, bold, and bursting with energy to Crystalbrook Vincent .
Responsibilities
You will be team centric and enjoy working to common goals
You have previous hotel guest service experience
With strong IT and process experience – you will have a robust attention to detail and be familiar with Opera (PMS)
A working knowledge of Brisbane with an enthusiasm for local tourism will be useful
An availability to work across a 7‑day roster – evenings and night included
You will be motivated to provide the best guest experience possible
Skills and experience
Unfortunately, we are unable to consider individuals holding short term or student Visa's for this position.
Why Us
You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry‑leading benefits that support your lifestyle, career and wellbeing including:
50% F&B; discount across all Crystalbrook restaurants and bars
$99 room rates and a generous friends and family discount
Enhanced parental Leave and lifestyle benefits
A commitment to a green future through enhanced sustainability practices
Access to our internal mobility program and team reward schemes
Online learning and training with tailored career development pathways
A culture of collaboration, elevating experiences and diversity
Limitless career opportunities in a rapid growing, energetic setting
Regular service recognition and team engagement events
We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.
As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.
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