Make a real impact by supporting customers who help keep our hospitals, hotels, aged care facilities and food businesses safe.

Ecolab is a global leader in water, hygiene and infection prevention solutions. We partner with organisations that keep communities healthy, clean and operating with confidence. Join our high-performing Customer Service team and help deliver exceptional support to our customers across Australia and Recent Zealand.

About the Role

We are seeking a Customer Service Specialist with solid phone-based service experience and a passion for helping customers. This is an excellent chance for someone who thrives in a fast-paced environment, enjoys problem-solving and can confidently support customers with order queries, product information and service requests.

What You’ll Do

In this role, you will:
Provide friendly, effective and professional phone-based customer service to Ecolab customers
Process manual orders with accuracy and attention to detail
Track and follow up customer deliveries, ensuring orders arrive on time
Liaise with internal teams (logistics, sales, service) to resolve customer queries




Maintain accurate customer records and uphold Ecolab’s service standards
Support general administration and workflow improvements as needed

What You Bring

To thrive in this role, you will have:
Previous experience in a phone-based customer service environment (essential)
Strong communication skills with the ability to build rapport quickly
High attention to detail and confidence in processing orders or data
Ability to prioritise tasks and work efficiently in a fast-paced setting
A positive, customer-first attitude and willingness to go the extra mile
Experience in order management or logistics is highly regarded (but not essential)

Why Join Ecolab
Be part of a global leader in sustainability, hygiene, and public health
Work with a supportive, collaborative team who genuinely care about customers
Hybrid work options available after onboarding
Prospect for contract extension or future permanent opportunities
Work for a purpose-driven organisation making a real community impact

📌 Customer Service Representative Sydney
🏢 (AUS) Ecolab
📍 Sydney