With over $4 billion in annual turnover and 3,000 people across 130 sites, the Tony White Group (TWG) is the largest privately‐owned automotive retail group in Australia. We're led by an experienced and agile executive team who recognise that great people are key to our continuing success and growth. For more information, visit .
ABOUT THE ROLE:
As part of the Tony White Group,
Mornington Ford & Kia
is seeking a highly motivated, customer‐focused
Service Advisor
to join our professional and friendly team.
As the first point of contact for our Service Department, you will play a key role in delivering an exceptional customer experience while ensuring the smooth coordination of vehicle servicing and repairs. This position is ideal for someone who enjoys working with people, thrives in a fast‐paced environment, and takes pride in delivering outstanding customer service.
Whether you are an experienced Service Advisor or have a strong background in customer service within the automotive industry, we would love to hear from you.
KEY RESPONSIBILITIES:
Welcome customers and manage the service check‐in process
Liaise with customers regarding servicing, repairs and maintenance requirements
Explain recommended service work and provide accurate estimates
Maintain regular communication with customers throughout the repair process
Coordinate with Technicians to ensure work is completed efficiently and on time
Respond to customer enquiries via phone, email and in person
Prepare service documentation and invoices
Resolve customer concerns professionally while maintaining a high level of customer satisfaction
Contribute to a positive, collaborative and customer‐focused team environment
ABOUT YOU:
Previous experience as a Service Advisor is highly regarded but not essential




Previous experience within a dealership environment is preferred
ERA Power experience is advantageous
Exceptional customer service skills with the ability to build rapport with a diverse range of customers
Excellent communication and interpersonal skills
Strong organisational and time management skills with the ability to manage competing priorities
Ability to work both autonomously and as part of a team in a fast‐paced workplace
Professional presentation with a positive, proactive attitude
Strong negotiation and problem‐solving skills
Honest, reliable and flexible with a commitment to delivering quality customer service
A current unrestricted Australian Driver's Licence
BENEFITS:
Competitive remuneration package commensurate with your skills and experience
Permanent full‐time position with one of Australia's largest privately owned automotive groups
Solid opportunities for career development and internal progression
Ongoing training and professional development
Supportive and collaborative team environment committed to customer excellence
Five‐day working week
Exclusive employee discounts and benefits through Flare
Access to Fitness Passport – discounted fitness membership program
PLEASE NOTE:
We conduct reference checks, pre‐employment medical assessments and AFP Criminal Record Checks
Applicants must be physically located in Australia and hold full Australian working rights
Mornington Ford & Kia is an equal prospect employer committed to diversity, inclusion and gender equality
Only shortlisted applicants will be contacted
If you're passionate about delivering exceptional customer service and are looking to build your career with one of Australia's leading automotive groups, we'd love to hear from you.
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📌 Service Advisor (Melbourne)
🏢 Tony White Group
📍 Melbourne