Generous incentives and exclusive staff & family discounts Weekly pay cycle & paid birthday leave Supportive and collaborative People & Culture team
We are seeking an experienced
Employee Relations Specialist
to join our team in
Port Melbourne.
In this role, you willpartner with leaders across our national operations to foster a positive, fair, and high-performing workplace.
The Company
With over 45 years in the industry, National Tiles is an iconic Australian brand in tile and flooring retail. We're more than a business - we're a family that values safety, respect, teamwork, and relentless improvement. Here, your work will be valued, your ideas will be heard, and you'll have the support to make a real impact.
As our Employee Relations Specialist, you will:
Provide expert, commercially sound employee and industrial relations advice across retail stores, warehouses and support office, including investigations, conduct and performance matters, modern award and Enterprise Agreement interpretation
Support organisational change initiatives by implementing initiatives to improve leadership capability in leading their teams
Working with the learning and development team to to build and implement tools to help employees and leaders navigate the employee lifecycle at National Tiles
Partner with line managers and employees to prepare for and conduct performance, conduct and investigation meetings, ensuring procedural fairness and appropriate documentation
Manage end-to-end employee relations casework, maintaining strong matter management practices including accurate documentation, risk assessment and reporting
Develop and maintain best-practice people and culture team resources, templates,



guidance materials and reporting frameworks to manage risk and support informed decision-making
Build robust, collaborative relationships with internal stakeholders while promoting psychological safety, compliance, wellbeing and continuous improvement across the business
Supporting the broader People and Culture team to achieve their strategic priorities and lifecycle activites.
About You
Demonstrated experience across employee and industrial relations within a multi-site or operationally complex organisation (retail, warehousing or logistics experience highly regarded)
Strong working knowledge of the Australian industrial relations framework, including modern awards, Enterprise Agreements and the National Employment Standards
Proven experience managing investigations, performance and conduct matters, change processes and tribunal matters
Highly developed communication, influencing and stakeholder management skills, with the ability to coach and guide leaders at all levels
A practical, commercially focused and solutions-oriented approach with strong attention to detail and documentation standards
The ability to manage sensitive and confidential matters with professionalism and discretion
What We Offer:
Access ongoing training and career development through our National Tiles Academy
Enjoy generous incentives, weekly pay and a paid day off on your birthday
Enjoy great savings across a wide range of retail brands though our employee benefit apps
Benefit from wellbeing support via Sonder and recognition programs that celebrate your contributions
Receive exclusive staff and family discounts to bring style into your own home
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📌 Employee Relations Specialist (Melbourne)
🏢 National Tiles
📍 Melbourne