We are currently seeking an experienced Customer Service Officer to join a well-established, privately owned business based in Kalgoorlie.
Working full time from 8am to 4pm or 9am to 5pm, this role is a key point of contact for customers, with a solid focus on answering customer calls, managing a shared inbox and following up on delivery times to ensure customers are kept informed every step of the way.
The business supplies industrial products to a broad range of clients across the mining, construction and industrial sectors, and has a strong reputation for dependable delivery and responsive service. Due to continued growth, they are seeking a capable customer service professional to support their clients and sales team.
Key Responsibilities:
Answer and manage inbound customer calls in a professional and friendly manner, resolving enquiries quickly and accurately
Manage the shared customer service inbox, prioritising and actioning emails promptly
Follow up on order and delivery times, keeping customers informed on the status of their orders




Liaise with the warehouse and purchasing teams to track orders and resolve any delivery issues
Process phone and online sales orders accurately and efficiently
Maintain and update customer records so information remains accurate and current
Key Requirements:
Previous experience in a customer service, sales support or administration role
Confident handling a high volume of customer calls with a professional and friendly phone manner
Strong organisational skills with the ability to manage a busy shared inbox and multiple priorities
Excellent attention to detail and a proactive approach to following up and resolving issues
Excellent verbal and written communication skills
Advanced Microsoft Office skills, with NetSuite experience highly regarded but not essential
This is a great opportunity to join a privately owned business with a supportive, team-oriented culture. If you enjoy a fast-paced, fun work environment and being part of a team, this is an excellent role.
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📌 Customer Service Specialist (Western Australia)
🏢 Embodied Corporate Solutions
📍 Western Australia