Job Title: Service Now Technical Architect
Location: Current South Wales (NSW), Australia
Experience: 10+ Years
Job Type: Permanent

Job Summary

Job Summary

We are seeking an experienced Service Now Technical Architect to lead enterprise-level solution design, architecture, and implementation. The ideal candidate must have strong expertise across ITOM, ITAM, and HRSD, along with relevant Service Now certifications.

Key Responsibilities
Design scalable, secure, and enterprise-grade Service Now solutions.
Provide technical leadership and architectural guidance.
Lead solution design and implementation across ITOM, ITAM, and HRSD.
Oversee Service Now configurations, scripting, workflows, and customisations.
Design integrations using REST/SOAP APIs and Integration Hub.
Manage CMDB architecture, service mapping, and platform governance.
Ensure coding standards, security, performance, and best practices.
Collaborate with stakeholders and technical teams.
Review technical deliverables and resolve complex platform issues.

Mandatory Skills




10+ years of overall IT experience with strong Service Now expertise.
Proven experience as a Service Now Technical Architect / Solution Architect.
Strong hands-on expertise in ITOM, ITAM, and HRSD.
Solid knowledge of Service Now architecture and platform capabilities.
Experience with Java Script, Business Rules, Script Includes, and Client Scripts.
Expertise in REST/SOAP integrations, Integration Hub, and Flow Designer.
Positive understanding of CMDB, workflows, automation, and platform customisation.
Solid technical leadership and stakeholder management skills.

Preferred Certifications
Service Now Certified System Administrator (CSA).
Certified Application Developer (CAD).
CIS certifications in ITOM, ITAM, and/or HRSD.
CTA / CMA certifications are highly desirable.

Note: Candidates with enterprise-level Service Now architecture and implementation experience across ITOM, ITAM, and HRSD are preferred

📌 Servicenow Technical Architect New South Wales
🏢 The HR Ally
📍 New South Wales