Senior Complaints Leader — Idr & Escalations Melbourne (Australia)

Senior Complaints Leader — Idr & Escalations Melbourne (Australia)

01 Nov
|
Assurant
|
Australia

01 Nov

Assurant

Australia

Assurant in Hawthorn East seeks a Complaints Team Leader to oversee complex complaints, coach a team of Officers, and ensure regulatory compliance. You will resolve escalated claims, make final IDR decisions, and drive improvements across the complaints function in a hybrid work workplace.

Join a diverse team and lead initiatives that improve customer outcomes while meeting SLAs and KPIs. Prior regulatory exposure and leadership skills are highly valued.
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📌 Senior Complaints Leader — Idr & Escalations Melbourne (Australia)
🏢 Assurant
📍 Australia

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