Additional Information
Job Number
********
Job Category
Rooms & Guest Services Operations
Location
650 Lonsdale Street, Melbourne Victo ****, AustraliaVIEW ON MAP
Schedule
Full Time
Located Remotely?
N
Position Type
Management
Join us at
The Ritz-Carlton, Melbourne
, where we craft unforgettable experiences and champion a culture of excellence. We are seeking a dedicated
Night Manager
to lead overnight operations, ensuring the highest standards of service and safety are consistently delivered.
Job Description:
Manage and oversee all aspects of night operations across the Front Office and broader hotel
Represent property management overnight, addressing guest and operational concerns with professionalism and empathy
Personally handle critical overnight tasks, including late-night arrivals, early departures, and daily audit reconciliation with the Finance team
Monitor staff performance, ensure compliance with policies, and uphold service delivery aligned with brand standards
Proactively resolve guest complaints, ensuring lasting and positive resolutions
Develop strategies to drive performance, motivate the team, and meet KPI targets
Oversee inventory, departmental supplies, and safety protocols to ensure a secure, efficient workplace
Monitor chargebacks, rebates, and discrepancies to minimize financial loss and enforce cash-handling procedures
Responsible for
Work collaboratively with leadership to implement corrective action plans that support profitability and service excellence
About You:
Prior Front Office management experience in a 5-star hotel (Marriott experience an advantage)
Experience with OPERA Property Management System or similar




Strong problem-solving skills and ability to think on your feet
Strong written and verbal communication skills, with empathy and guest-focus
Ability to provide constructive feedback to support and strengthen team performance
A full and valid Driver's License with the ability to operate both automatic and manual vehicles.
Valid RSA and First Aid certification
Full working rights in Australia.
Attention to detail in all aspects of work
Prior luxury hotel experience would be preferable
Perks & Benefits:
Exclusive staff discounts on hotel stays and dining across all Marriott International properties for you, your family, and friends
Grow, develop, and advance through internationally recognised training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group
Work for the world's largest hotel network, committed to equality, diversity, and inclusion
Access to industry leading training programs and professional development resources
Enjoy the benefits of Marriott's Live Fully Rewards Program
Discounted hotel stays and dining for employees, family, and friends across Marriott properties
Ongoing employee recognition programs to celebrate your contributions and keep you motivated
Complimentary dry cleaning for your work attire




We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.
#J-*****-Ljbffr

📌 Night Manager (Melbourne)
🏢 73N97
📍 Melbourne