To help existing and current customers with issues on their Microsoft Cloud Platform.
Key responsibilities
Manage Microsoft 365 and Azure environments including M365 accounts management (create, delete, password reset, Online Exchange management)
Azure Virtual Desktop Management – troubleshoot any issues with virtual desktop environment
Web hosting management with good understanding of all DNS records (A record, MX record, SPF record)
Windows **** and above server management including updates and troubleshooting
Desktop Support including PC/Laptop troubleshooting on Windows 10 and above operating system
Research and Development – Improve knowledge of Microsoft 365 and Azure Technology
Resolve customers' issues with their technology platform with minimal supervisionUpdate time spent helping customers in Autotask on a weekly basis
About you




At least 1 year of experience in a Microsoft 365 and Azure cloud support role
At least 1 year of experience in supporting the Microsoft Windows Server operating system
Ability to effectively work to strict deadlines
Resourcefulness in solving problems
Strong work ethic with an ability to work autonomously
Excellent written and verbal communication skills
Passed Azure Exam AZ-900 and MS-900
Basic networking skills including IP Addresses, Subnet IP Address Classes, Routing/Switching
Attention to detail and strong organizational skills
About us
Motionwave Technologies is a Managed IT Service Provider that focuses on providing a single point of contact to Australian small and medium businesses. We specialize in Microsoft 365 and Azure Technologies.
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📌 Level 1 Ict Support Engineer (Sydney)
🏢 Motionwave Technologies
📍 Sydney