Official Role Title:
Offshore Insurance Broking Support Officer
About the Role
As our
Offshore Insurance Broking Support Officer
, you'll provide essential operational and administrative support to an Australian insurance broking team. From managing policy renewals and obtaining insurance quotations to processing endorsements and maintaining accurate policy records, you'll help ensure insurance transactions are handled efficiently and accurately. If you have Australian general insurance experience and enjoy working with detailed documentation, this could be the next step in your career!
Who We Are
At GBSS, we're not your average BPO—we believe work should be fulfilling, not draining. We're all about empowering you to grow, learn, and thrive in a culture that's supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let's make things happen!
Grow with GBSS
, where your potential meets prospect.
What You'll Be Doing
As an
AU Insurance Broking Support Officer
, you'll help keep insurance processes organised, accurate, and on track. Your day-to-day will include:
Insurance Renewals & Quotations
Prepare renewal reviews by checking expiring policies, premiums, coverage, excesses, and policy conditions, and identifying discrepancies or material changes for broker review.
Obtain renewal and alternative market quotations through Sunrise, SCTP, and approved insurer portals, prepare quotation comparisons, and follow up on outstanding quotations and renewal deadlines.
Policy Endorsements
Prepare policy amendments and endorsements, obtain quotations, and calculate additional or return premiums for changes to sums insured, insured assets, and policy details.




Process approved amendments and maintain accurate records of policy changes in accordance with broker instructions and established procedures.
Invoicing & Documentation
Prepare invoices, credit notes, and adjustments for new business, renewals, and endorsements, ensuring premiums, commissions, broker charges, and statutory charges are accurately recorded.
Generate policy schedules, certificates of currency, and supporting documentation for broker review and approval before release.
Policy Administration & Compliance
Maintain accurate client and policy records in WinBEAT and other approved systems, organise insurance documents and correspondence, and keep renewal statuses and outstanding tasks up to date.
Follow established procedures, confidentiality requirements, and applicable Australian financial services regulations, working under authorised broker supervision and obtaining documented approval for transactions requiring authorisation.
Escalate errors, coverage concerns, discrepancies, client complaints, and potential compliance breaches to the responsible broker.
About You
Required Experience
At least 2 years of experience in Australian general insurance
Hands-on experience in insurance renewals, quotations, endorsements, and policy processing
Strong attention to detail, numerical accuracy, and organisational skills
Good written and verbal English communication skills
Ability to manage deadlines, follow broker instructions, and maintain confidentiality
Nice to Have
Experience with Sunrise, SCTP, WinBEAT, or similar insurance systems
Background in Australian insurance broking support or administration
Familiarity with Australian insurance processes and regulatory requirements
Why Join Us?
Health coverage for you and one dependent
Paid leave benefits for your well-deserved time off
A work environment that supports work-life balance
Specific client-initiated benefits
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📌 Au Insurance Broking Support Officer | Day Shift | Onsite (Perth)
🏢 Gbss
📍 Perth