Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Profile Requirements
Minimum 3 years Prior experience in a medical reception, patient coordination or allied health administration role
Excellent spoken English with a clear, articulate and professional phone manner suited to elderly clients
Experience making and receiving calls via Zoom Phone, 3CX or similar VoIP platforms
Familiarity with Australian healthcare systems including Medicare, referrals and GP correspondence
Strong attention to detail with accurate data entry and client record management
Experience using practice management software within a physiotherapy or allied health setting (Zanda)
Empathetic and patient communication style appropriate for an aged care client base
Ability to manage a varied workload and prioritise effectively across scheduling and admin tasks
Comfortable working independently in a remote environment with minimal supervision
Reliable internet connection and a quiet, professional home office setup
Available to work full time, 40 hours per week, aligned to Australian Eastern Standard Time




Core responsibilities
Answer inbound calls from aged care clients and patients in a clear, professional and empathetic manner
Make outbound calls to welcome new clients, explain services and gather initial details
Schedule, confirm and reschedule physiotherapy appointments across a team of six physios
Coordinate initial consultations and ensure clients are prepared and informed ahead of their appointment
Contact GP clinics, specialists and referral sources to arrange appointments and exchange relevant information
Manage the appointment calendar and ensure it is kept accurate and up to date at all times
Follow up with clients regarding appointment changes, cancellations and rebooking
Maintain accurate and up to date client records within the practice management system
Handle client enquiries with patience and clarity, particularly when communicating with elderly patients
Process referrals and liaise with external healthcare providers as required
Support the broader admin function including data entry, correspondence and document management
Escalate clinical matters to the appropriate team member promptly and professionally
Benefits
Competitive salary
Opportunity to shape the HR function of a rapidly growing BPO.
Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
Career growth and development opportunities.
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📌 Administration Coordinator (Gold Coast)
🏢 Outsourcey
📍 Gold Coast