Collections & Recoveries Consultant - Late Stage Recoveries

MAYDAY is excited to partner with a leading fintech organisation to recruit an experienced Collections & Recoveries Consultant to join their high-performing Sydney CBD team.

If you're experienced in collections or recoveries and enjoy finding solutions, negotiating outcomes, and helping customers navigate challenging financial situations, this is an excellent prospect to join an award-winning employer that genuinely invests in its people. You'll benefit from comprehensive training, structured onboarding, and ongoing support, setting you up for long-term success from day one.

What's in it for you?
$80,000 - $90,000 + Super + Commission Structure
Sydney CBD location with a hybrid working model (1 day WFH)
Join an organisation proudly recognised as one of Australia's Top 5 Employers
Supportive, cooperative culture with wellness initiatives, team events and a stocked kitchen
Genuine career development and progression opportunities
Comprehensive onboarding and ongoing training

Key Responsibilities
Manage a portfolio of late-stage commercial collections and recoveries accounts
Investigate accounts through skip tracing and information gathering to support positive outcomes




Build rapport with customers to understand circumstances and negotiate repayment plans or settlements
Handle inbound and outbound customer conversations with professionalism and empathy
Assess financial hardship applications in line with company policies and regulatory requirements
Work collaboratively with the wider team to achieve individual and business objectives
Maintain accurate records and case notes within company systems

What You'll Bring
Minimum 1 year's experience in collections or recoveries
Exposure to late-stage collections, recoveries or arrears management highly regarded
Experience with skip tracing and negotiating payment arrangements
Robust communication, negotiation and objection-handling skills
Resilience, accountability and a solutions-focused mindset
Ability to thrive in a fast-paced, KPI-driven environment
Proficiency with Microsoft Office
Salesforce experience advantageous but not essential
Litigation experience highly regarded

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📌 Recoveries & Collections Specialist Sydney (Australia)
🏢 Mayday Recruitment
📍 Australia