Are you passionate about helping people achieve their fitness goals and live healthier lives? Do you thrive in a dynamic, energetic environment where every day brings new opportunities to make a positive impact?

What You'll Be Doing

As the friendly face of our fitness community, you'll be at the heart of everything we do. Your role will include:
Welcoming members and guests with genuine warmth and enthusiasm
Providing exceptional customer service that exceeds expectations
Assisting with membership inquiries and enrollment processes
Managing front desk operations with efficiency and professionalism
Handling member concerns and resolving issues with a solution-focused approach
Supporting fitness programs and wellness initiatives
Maintaining accurate member records and facility information
Promoting our services and helping members discover new ways to reach their goals

Who You Are
A genuine passion for fitness and wellness
Excellent communication and interpersonal skills




Previous customer service experience (fitness industry experience is a plus!)
Strong problem-solving abilities and attention to detail
Ability to multitask in a quick-paced environment
Positive attitude and team-player mentality
Flexibility to work various shifts including evenings and weekends
Basic computer skills and familiarity with membership management systems

What We Offer
Complimentary gym membership and access to all facilities
Adaptable scheduling to support work-life balance
Fun, supportive work environment with team-building activities

Ready to Make a Difference?

If you're excited about being part of a team that transforms lives through fitness and wellness, we want to hear from you! This is more than just a job - it's an prospect to inspire others, build meaningful relationships, and contribute to a healthier community.
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📌 Customer Service Officer Hawkesbury City Council
🏢 The Y NSW
📍 Hawkesbury City Council