Engagement and Complaints Representative (ECR), Division
Name: Complaints, Building
Commission NSW Grade: 3/4Salary
Range: $87,199 - $95,482 Plus Super, Plus Annual Leave LoadingLocation: Hybrid working model with office
attendance required 2 days per week at any DCS office location Term: Temporary, Full-time About the
Building Commission NSWThe new Building Commission NSW
has been established after the NSW Government recognised the substantial
progress made by Fair Trading and the Office of the Building Commissioner
in delivering once-in-a-generation reforms of the building and
construction industry.
The new commission is not only the industry
regulator, but also a collaborator with consumers and industry to ensure
standards, capabilities, capacity and resilience continue to be lifted
across the sector to deliver quality homes and meet the state's housing
targets.Building Commission NSW is an
outstanding place to work due to its commitment to innovation,
collaboration and professional development.
With a focus on transparency
and accountability, the commission cultivates a culture of integrity and
responsibility.Those who join the organisation
can be confident in contributing to meaningful work that positively
impacts the greater community, making it an exciting and fulfilling place
to build a career.This is a
fantastic opportunity to join the next phase of the Building Commission within
NSW.

Building Commission Complaints teamThe Complaints
team resolve a high volume of complaints and enquiries received from the NSW
public.
The team actively resolves disputes and educates businesses on their
obligations under several legislations administered by Building Commission NSW.
The Complaints team provide services directly to individuals and businesses,
including many regulated industries,



to create a fair, safe and equitable
marketplace.
We welcome applicants from a broad range of professional
backgrounds, including customer service, complaints handling, dispute
resolution, regulation, compliance, insurance, banking, local government and
other customer-focused environments.
The focus of the Engagement and Complaints
Representative role is to assess and respond to complaints and enquiries
received from the NSW public within a reasonable timeframe while maintaining
quality, consistency and integrity.Responsibilities
include:-Managing customer expectations -Working collaboratively in a team physically and virtually-Analytical thinking and problem solving -Working autonomously-Working with legislation -Communicating effectively -Contribute to team discussions -Extensive use of data bases and other technologies -Team support and administration functions in the operation of a teamKey requirements / desirable experience:-Experience working in a customer service, complaints handling, dispute resolution, regulatory, compliance or administrative environment.
-Demonstrated ability to communicate effectively with a range of stakeholders, including customers, businesses and government agencies.
-Ability to interpret and apply legislation, policies, procedures and business rules.What we
need from youAn up-to-date
CV (no more than 5 pages) and a brief cover letter (2 page maximum) outlining




how your skills and experience are aligned to the role.
Salary Grade 3/4, with the base salary for this role starting
at 87,199 base plus superannuation
Click Here to access the Role Description
.
For enquiries relating to recruitment please
contact Vanessa Stanghieri via ******.
Visit the
Capability Application Tool to prepare for the recruitment process by
accessing
practice application and interview questions based on the focus capabilities
listed in the role description.Click here to view our approach on the use of AI in recruitment.
Closing Date: Monday 9th November **** (9:59am)
Careers at Department of Customer ServiceA career at the Department of
Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform
that advantages people across NSW.
We are focused on delivering excellent customer service, digital
transformation, and regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace The strength of our workforce lies in its diversity and embracing
difference, while the key to our success is leveraging the contributions of employees with different
backgrounds and perspectives.You can view our full diversity and inclusion statement here.We provide adjustments to the recruitment process for candidates, including individuals with disability.
If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on ************ or ******.
For more information, please visit
Information
on some of the different types of disabilities
Information on adjustments
available for the recruitment process

📌 Engagement & Complaints Representative (Sydney)
🏢 the original
📍 Sydney